Over 95 per cent of grievances received on the 'CM Window' portal in Haryana have been resolved, officials said on Tuesday. 'CM Window' is a grievances redressal and monitoring system implemented by the BJP led government in Haryana since December 25, 2014. The Haryana government aims to provide transparent, responsive and effective governance through the 'CM Window' online platform so that every citizen's grievance is resolved in a time-bound manner, officials said. When grievances are registered online, the applicant receives a registration number through SMS, enabling them to track the progress of their complaint online. Every complaint is then immediately forwarded to the concerned department, with instructions to initiate action within one week for its disposal, they said. A total of 15,72,144 complaints have been received on the CM Window till date, out of which 15,04,631 complaints have been resolved. Action on the remaining complaints is underway, they said. Deputy Principal Secretary to the CM and In-charge of CM Window Monitoring, Ajay Kumar, said that Chief Minister Nayab Singh Saini personally monitors the functioning of the portal on a regular basis and continuously receives feedback regarding the disposal of complaints. Kumar said it was the chief minister's message to the departments that negligence would not be tolerated and every complaint must be resolved in a time-bound, qualitative and fact-based manner. On Monday, the senior official reviewed the status of grievance redressal by various departments. During the review meeting, he examined 16 complaints on a random basis. Expressing displeasure over unnecessary delays and negligence found in some cases at the departmental level, he directed that departmental notices be issued against concerned officers.